Acknowledgments:
All orders will be acknowledged promptly with an estimated shipping date. Please review the acknowledgment carefully and let us know if there are any differences from your original instructions.
Artwork:
Camera-ready artwork supplied in electronic vector format is preferred. All text should be converted to outlines or curves in order to reproduce your design exactly. If you need assistance with your artwork, we offer art and design services free of charge with a confirmed order.
Changes or Cancellations:
Any changes or cancellations are subject to charges based on costs incurred up to the time of your request. No change is accepted once an order is in production. It will be processed as a new order.
Delivery Time:
Normal delivery time is usually about six to eight weeks after receipt of an order and approval of artwork. However, some orders may require a longer production time depending upon the uniqueness of your design requirements.
Guarantee/Warranty:
We feel our 100% money-back guarantee is the best in the industry. We guarantee all our products to be of the finest quality and superior craftsmanship. If for any reason, you are not completely satisfied with your ring, simply return it within 30 days and we will promptly refund your money in full, no questions asked.
Our rings are guaranteed against material failure and are covered by a limited lifetime warranty. Normal wear and tear, abuse, and the loss of precious stones are not covered. This warranty also includes free resizing. Rings can be resized within two sizes. For resizing greater than two sizes, there will be a fee incurred. Stainless steel rings CANNOT be resized. Any ring requiring service under this warranty will be repaired or replaced at no charge. Please note that any repair work done to your ring outside our factory will void this warranty.
Molds:
All custom molds are maintained for the exclusive use of our original customer and remain the property of RingSource. Molds are kept for a period of three years from date of last order.
Packaging:
Unless specified, all rings are packed in a gift box.
Payment Terms:
Payment is required with order. We accept Visa, MasterCard, American Express, Discover, PayPal, eCheck, ACH or wire transfer.
Phone Orders:
Phone orders for custom rings are not accepted.
Precious Metals/Stones:
Prices are subject to change without notice due to precious metal market price fluctuations.
All quoted weights are approximate. Several factors such as stone weight, finger size, karat, and ring design all influence a piece’s final and finished weight. These are not off the shelf items whose specifications are readily available to us.
In the event of a pricing error on our website, in a written quote, or estimate by phone, we reserve the right to refuse your order. All quotes on items containing gold and precious stones are valid for one week from time of the estimate. Please verify with us that our estimate is still valid on the day you decide to order.
Privacy Policy:
Your privacy is very important to us and we are committed to respecting your online privacy and recognize your need for appropriate protection of any personal information you share with us. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with any outside parties except to the extent necessary to complete that order. We will never share your credit card number with any third party. You will not receive emails or telephone solicitations. We use secure transmission when you give us your credit card information so you can be assured your information is completely safe.
Returns:
A written authorization must be obtained from us before an item can be returned.
Rush Orders:
All orders requiring less than normal delivery time must be confirmed with us and are subject to a surcharge.
Shipping Method:
All orders are shipped via USPS unless otherwise specified. Orders requiring a different shipping method will be charged accordingly.
International customers are responsible for import duty charges.
Trademarks:
RingSource assumes that its customers have the rights for usage on all trademarked, service marked and/or copyrighted logos and designs sent to us for reproduction. We assume no liability in any trademark, service mark or copyright infringement disputes. Should we determine the product may require a license to merchandise, we will require a copy of your authorization.
The designs displayed on this website are not intended for sale. They have been reproduced only as examples of the type and quality of products available. They are not intended to represent that the products are endorsed by or produced for the owners of the artwork, designs or trademarks.
We reserve the right to use all products in our advertising and marketing materials unless otherwise specified in writing at the time of order.
All prices, specifications and terms of sale on this website are subject to change without prior notice. All orders are subject to approval by RingSource and are not binding until accepted by us. We reserve the right to refuse any order at any time. All orders are subject to availability of materials and component parts. RingSource shall not be liable for inability to ship any order(s) due to material or part shortages.
We are not liable for any typographical errors on this website.
